Last Updated: May 30, 2026
1. Agreement to Terms of Service
By using the website (the "Site") provided by Emberhavenvault ("we" or "us"), you are deemed to have agreed to all conditions of these Terms of Service (the "Terms"). If you do not agree to these Terms, please refrain from using the Site.
2. Provision of Services
We provide sales of fireplaces, firewood, heating equipment and related products, as well as information related to our services. Information, prices, and inventory listed on the Site are subject to change without notice. We reserve the right to temporarily suspend, modify, or discontinue the Site, and we are not liable for any losses incurred by users as a result.
3. User Responsibilities
Users agree to comply with these Terms and to refrain from the following activities:
- Using the Site for unlawful activities or illegal purposes
- Infringing on the intellectual property rights, portrait rights, or privacy of others
- Harassment, threats, or fraudulent conduct
- Distributing malware or viruses
- Unauthorized reproduction or distribution of site functionality or content
- Unauthorized access to or hacking of our systems
- Sending spam or unsolicited email
4. Product Delivery
A contract is established upon receipt of your order confirmation email. We may cancel an order due to reasons such as out-of-stock items, delivery outside our shipping area, or errors in payment information. In such cases, users will receive a full refund of all amounts paid.
5. Pricing & Payment
Listed prices are subject to change without notice. The confirmed price is the price displayed at the time of your order. We accept multiple payment methods including credit card, debit card, bank transfer, and PayPal. The selection and use of a payment method is the responsibility of the user.
6. Returns & Refunds
We accept returns within 30 days of receiving your order. If the return is due to our error (e.g., damaged or defective item), return shipping is free of charge. If the return is at the user's discretion, the user is responsible for return shipping costs. Refunds will be processed within 10 business days of confirming the return.
7. Shipping
Shipping is estimated at 2–7 business days from the date of order. We are not responsible for any shipping delays. Shipping information including a tracking number will be provided in your order confirmation email. Responsibility for damage or loss of items during shipping lies with our shipping partner.
8. Disclaimers
We expressly state that the Site is provided "as is" and make no warranties with respect to the following:
- Availability, continuity, or accuracy of the Site
- Completeness of information or freedom from errors
- Damages arising from use of the Site (including indirect, incidental, and consequential damages)
- Quality of content or products obtained through the Site
9. Product Safety & Use
All products meet applicable safety standards; however, users agree to thoroughly review product instructions and use products correctly. We are not liable for accidents resulting from improper use, modification, or inadequate maintenance. Please ensure appropriate supervision when children or elderly persons are using our products.
10. Intellectual Property
All content on the Site (including text, images, logos, graphics, and videos) is the intellectual property of us or third parties and is protected by copyright and other laws. Users may not reproduce, distribute, or modify such content without our permission. Viewing for personal, non-commercial purposes only is permitted.
11. Links & External Sites
Our Site may contain links to third-party websites. We are not responsible for the content of such sites, and access to those sites is at the user's own risk and judgment.
12. User-Generated Content
When users provide us with content such as reviews, comments, or photos, we shall have the right to use, reproduce, distribute, modify, and display such content. Users warrant that the content they provide does not infringe on the rights of any third party.
13. Dispute Resolution
In the event of a dispute arising under these Terms, we will first seek an amicable resolution. If resolution cannot be reached, the matter shall be submitted to the Tokyo District Court. All claims against us must be submitted within one year of the date the claim arose; claims submitted after this deadline will be void.
14. Changes to Terms
We reserve the right to change these Terms at any time. Updated Terms take effect immediately, and continued use of the Site by users will be deemed acceptance of the changes. In the event of significant changes to these Terms, we will endeavor to provide advance notice to users via email or other means.
15. Termination
We reserve the right to unilaterally terminate a user's account and purchasing rights and discontinue service provision if the user violates these Terms. In such cases, any amounts already paid will be addressed through separate negotiation.
16. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of Japan. Any litigation relating to these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court.
17. Contact Us
For questions or concerns regarding these Terms of Service, please contact us at the following address or email:
- Email: legal@emberhavenvault.com
- Address: 2-7-1 Chiyoda, Chiyoda-ku, Tokyo 100-0005, Japan
- Phone: +81-3-6228-5400